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FAQ's

Why do I have to register to access www.samuelfindings.co.uk ?

Registering on our site allows you to fully access our on-line shop, allowing you to view full details of all our products including prices, stock information and place orders on-line.

How do I register ?

Registration is a quick and simple process, which you only need to do once. Simply fill in our registration form, providing your details, and create a 'Sign in name' and 'password'.

Once registered, you will receive an e-mail confirming your sign in name and password. This will allow you to then quickly enter the shop when you return to the site.

Why can't I register ?

If you are not being accepted for registration, carefully check your form, any field marked 'required' must have an entry. When logging in ensure that your password is typed exactly as you enter it when registering - remember it is case sensitive.

If you still have problems registering or logging in contact us 0207 831 0657 or sales@samuelfindings.co.uk

When I register to use the on-line shop, how long will it take to activate 
my account ?

For all new or existing customers wishing to pay by credit or debit card, once you have submitted the completed registration form, the account will automatically be registered. You will receive confirmation of these details shortly afterwards.

If you are an export customer your account will be manually checked and verified. Within one working day your account will be active; you will receive confirmation of this via e-mail.

Can I see your on-line shop without registering ?

You can browse the on-line shop without registering. This allows you to view our products but not see prices or stock information.

How do I log in ?

Click on the log in button and enter your 'sign in name' and password. This quickly allows you to access the shop, see prices and order on-line.

I've lost my password - how do I log onto the shop ?

Lost your password, don't worry just click on the “Forgot My Password” link to request your password via e-mail

How do I pay using my existing Trade Account ?

If you already have a Trade Credit Account with us, please contact us for more information on 020 7831 0657 or sales@samuelfindings.co.uk

What forms of payment do you accept ?

We welcome Visa, MasterCard, Delta, Maestro and Solo cards.*

However please be aware that if you are a first time customer placing a high value order, we will contact you to ask for payment via cleared funds such as bank transfer, this is for security reasons.

Is it safe to use my credit or debit card ?

Shopping at www.samuelfindings.co.uk is secure. Our secure server encrypts your credit/debit card details.

Do you accept international orders ?

We welcome orders from all over the world. Our delivery methods to International countries include:

International postage prices vary depending on the weight and value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.

How long do the various delivery methods take?

Overseas orders are usually dispatched on the date of receipt (with cleared funds), but are dependant on courier delivery time, typically 2- 5 days for Western Europe but very much dependant upon region. 

We will do our best to despatch your order the same day, however for guaranteed same day despatch order before 3pm.

How long before a parcel is declared lost in transit?

Royal Mail 1st Class and recorded deliveries are declared lost in transit 15 working days (including Saturdays) after despatch.
DHL, Fedex and TNT will declare as parcel as lost after various depot checks have been carried out (usually 2-5 days).

How we calculate our postage costs ?

The postage charge will vary depending on the weight & value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.

How do I find the products I want ?

Our powerful search engine makes it very easy to find what you’re looking for.

You can search by category, product name, keywords or product codes. Our search engine will then compile a list of products that matches the criteria you've specified.

Items from my order were out of stock and now they are overdue, what happens now?


If an item is out of stock it will be placed on back order and despatched as soon as more stock arrives. You will not be charged for an item until it has been despatched, items sent out on back order will incur a separate delivery charge. 

If you wish to cancel an item that is on back order or swap it for an alternative please contact us.

What about privacy ?

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience.

What information do we collect and how do we use use it ?

When you order, we need to know the following information:

Your name, your company name, E-mail address, Delivery address, Credit, debit card or  account number.

This allows us to process and fulfill your orders and to notify you of your order status.

We also ask for your telephone number which enables us to contact you if there are any problems with your order. For some international deliveries this number may be given to our couriers.

When you enter a contest or promotional feature we may ask for your name, address and e-mail address so we can administer the content and notify winners.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may also use the information we collect to notify you about important functionality changes to the Web site, new services and special offers we think you'll find valuable. If you would rather not receive this information, please e-mail us.

How does www.samuelfindings.co.uk protect customer information ?

Ordering from Samuel Findings is secure. Our secure server software encrypts all your credit or debit card number details.

What about cookies ?

Cookies are small pieces of information that are stored by your browser on you computer's hard drive. Our cookies do not contain any personally identifying information but they enable us to provide you an improved service. Most browsers automatically accept cookies, but you can usually change your browsers to prevent them.

If your cookies are turned off this does not affect any features in www.Samuelfindings.co.uk    

Will www.Samuelfindings.co.uk disclose the information it collects to outside parties ?

We do not sell, trade or rent your personal information to others.