At Samuel Findings we are committed to selling high quality products that we hope you will be happy with. If however you need to return or exchange an item that you have bought from us, please follow the procedure set out below:

We cannot accept for return any cut bullion or chain or other bespoke item that has been cut to your requirements.

If you would like to return or exchange an item, please contact us within 7 working days of receipt of your item to notify us of your intention to make an exchange or return.

We will not refund postage costs if the return or exchange is being made because of your error.

If you request a refund or exchange this will normally be processed within 7 days.

Any items over 30 days old may not be accepted for return or exchange. A receipt must be provided and there may be administrative charges and exclusions. After 30 days with a receipt, a return or exchange will only be processed at our discretion.